This policy explains how digital products from The Collective's Digital Archive are delivered.
All products are digital
Every product in the Archive is delivered electronically. We do not ship physical goods, and no shipping charges apply.
When and how you receive your files
- After your payment is confirmed, download links appear on your order confirmation page.
- We also email the download links to the address you entered at checkout.
- Most products are delivered as a ZIP file or as individual files (for example XLSX, PDF or DOCX). The product page lists what's included and the formats you'll receive.
Saving your files
Please download your files and save them to your own device or cloud storage soon after purchase. Download links may expire or have a download limit.
If something goes wrong
- No email? Check your spam or promotions folder, then contact us with your order number.
- Link not working or file won't open? Contact us with your order number and a short description of the problem. We'll send a working copy or help you open it.
- Wrong email at checkout? Contact us from any address with your order number and name, and we'll help you get your files.
Updates
If we release an improved version of a product you bought, we may make it available to you, but we're not obliged to.
Refunds
Our Refund Policy sets out exactly when we fix or refund a purchase.
Contact
Use our contact form and include your order number.